5 10 rule The 10 5 Rule also known as the Zone of Hospitality Rule is a well known guiding principle for extending courtesy to customers in the hospitality healthcare retail and other service industries The rule instructs
To summarize the Hilton 5 10 rule is a guideline that suggests staff members should make eye contact and warmly smile at guests when they are within ten feet Additionally when a guest comes within five feet a verbal greeting is recommended Simply explained the 10 and 5 Rule suggests that anytime a guest is within ten feet of a staff member the staff member should make eye contact and warmly smile to acknowledge the oncoming
5 10 rule
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In my career I have found that the 10 5 Rule is the single best practice to deliver true hospitality It s quite simple I train my staff that when they re 10 feet from a guest they smile and make direct eye contact And when they are five feet from a guest they verbally greet The 10 and 5 rule is famous in the hospitality industry as a simple reminder to consistently greet people that you encounter When customers are 10 feet away from you use a non verbal greeting such as a smile or a wave When customers are 5
We can all learn from the hospitality industry s 10 and 5 rule when a staff member is within 10 feet of a guest the staff member smiles and makes direct eye contact When the staff member is within 5 feet of a guest the staff member verbally greets the guest What is the 10 5 Rule In essence this rule prompts hotel staff to make eye contact acknowledge guests when they are within 10 feet and offer a warm greeting within 5 feet It s a subtle yet
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The 10 and 5 Rule ensures that whenever a guest is within ten feet of a hotel staff member the hotel staff member must make eye contact with warmly and sincerely smile to acknowledge the guests This technique makes you concede their existence and make them that you are giving attention to them The idea behind the 10 5 rule is that anytime you find yourself within 10 feet 3 meters of someone you should smile and make eye contact When you are within 5 feet 1 5 meters of someone you should greet them with a friendly hello or other greeting
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5 10 rule - In my career I have found that the 10 5 Rule is the single best practice to deliver true hospitality It s quite simple I train my staff that when they re 10 feet from a guest they smile and make direct eye contact And when they are five feet from a guest they verbally greet