10 foot rule customer The 10 5 Rule also known as the Zone of Hospitality Rule is a well known guiding principle for extending courtesy to customers in the
Understanding the 10 and 5 Staff Rule Simply explained the 10 and 5 Rule suggests that anytime a guest is within ten feet of a staff member the staff member should make eye At 10 feet Look up from what you are doing and acknowledge the customer with direct eye contact and a nod At 5 feet Smile with your lips and eyes At 3 feet Verbally greet the customer
10 foot rule customer
10 foot rule customer
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Ask yourself How do my customers and co workers feel when they interact with me Do they feel like someone genuinely cares or do they feel like a robot is serving them We can all learn from the hospitality industry s 10 and 5 rule when a staff member is within 10 feet of a guest the staff member smiles and makes direct eye contact When the staff member is within 5 feet of a guest the staff
The 10 and 5 rule is famous in the hospitality industry as a simple reminder to consistently greet people that you encounter When customers are 10 feet away from you use a non verbal greeting such as a smile or a wave He insisted on the Walton Ten Foot Rule According to the rule when Walmart associates as Walmart calls its employees came within ten feet of customers they were to
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Practice the 10 5 rule At 10 feet acknowledge the customer with eye contact and at 5 feet greet the customer with Good morning afternoon evening and a smile Use the customer s name after it s If this Ten Foot Five Foot Rule was originally meant to be used with customers the concept of bringing it internally is a powerful way to set a positive tone and example in your workplace
When a customer is greeted by an employee that they come within a certain distance of it is commonly referred to as the 10 Foot Rule That is whenever an employee Sam created a 10 foot rule which requires each employee to promise whenever they come within 10 feet of a customer they will look em in the eye greet em Wal Mart
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10 foot rule customer - The 10 foot Rule The 10 foot Rule is one of Walmart s secrets to customer service During his many store visits Sam Walton encouraged associates to take this pledge I solemnly promise