10 commandments of great customer service Follow these golden rules of customer service to provide consistent excellent service that will increase customer satisfaction and company revenue
Here are Dr Willie Jolley s Ten Commandments of Superior Customer Service Commandment No 1 Thou Shalt Serve with a Smile The best people in customer service take joy in helping 1 Be a Good Listener Take the time to identify customer needs by asking questions and concentrating on what the customer is really saying Listen to their words the tone of voice body
10 commandments of great customer service
10 commandments of great customer service
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10 Commandments Of Customer Service An Attitude Of Excellence
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The Ten Commandments of Customer Service 1 Know who is boss You are in business to service customer needs and you can only do that if you know what it is your customers want When you truly listen to your customers they let you know what they want and how you can provide good service Never forget that the customer pays our Here are the Ten Commandments of Great Customer Service based on my experience in the customer service field for the past 9 years Commandment One All hail the Customers
Transparency Be open and honest Empathy Show customers you care Accessibility Make yourself available and easy to find Empowerment Encourage customer autonomy Quality Provide excellent service Respect Be kind and human Consistency Maintain process stability You can use many different methods and the built in features of customer service software shared inbox tools and help desk software to delight your customers and have them raving about your support to their friends Here are our 10 best ways to deliver great customer service
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Commandment No 1 Thou Shalt Serve with a Smile The best people in customer service take joy in helping others They serve with a smile Jolley cites an old Jewish proverb that states A person who cannot smile should not open a store 1 Build personal relationships You want customers to feel so good about you that three things happen 1 they keep coming back without having to re sell them 2 when you do have to resell them you have a distinct edge over the competition and 3 when you make a mistake up they ll cut you a lot of slack 2
1 Know who creates thy paycheck Never forget that your customers ultimately pay your salary 2 Be a good listener What are the three most important things to each of your clients If you don t know give your clients your undivided attention and ask them Above all else never make assumptions 3 Identify and anticipate needs Great customer service results from an understanding that customer service is everyone s job Commandment Two Respect your customer at all times A customer is not an account number a sales statistic or a specified amount of money in your pocket
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10 commandments of great customer service - If you re having trouble retaining customers and bringing new ones in you and your employees may have poor customer service Below you ll find the ten commandments of great customer service to help you bring in customers and their wallets 1 Always Listen If you want to understand your customers you need to listen